Scenario for a mail order enquiry
It is a busy morning with a long queue of telephone calls. John,
who only started the job this week, takes a call from Mr Jones.
Mr Jones says he still has not received the goods he ordered 3 months
ago. Mr Jones does not know his account number, but gives his name
and address. John retrieves the account, and checks the status of
the order. It shows that the goods were dispatched 7 days ago. He
informs Mr Jones that they should arrive shortly. He also notices
an error in the post code for the address, which he corrects.
Scenario for purchasing an airline ticket
Jackie wants to fly to Århus next Thursday, returning on
the last flight on Friday. She wants to know how much this would
cost, and whether it would be cheaper to take a different flight
back. She is not quite sure how Århus is spelt on the computer.
When she has found the right flight, she wants to confirm the purchase
with a credit card.
Scenario for planning a route
Sue is going to a wedding in Yorkshire, and needs a route to drive
from her home in Watford to the Church in Deepdale, and from there
to the reception at Horton. She has not been to these places before.
She wants to know the fastest route, and needs clear instructions
as she will be travelling alone.
Advantages of using scenarios
Providing concrete scenarios of this type helps focus design around
the real needs of the user. They give a design team gain a better
understanding of how the system will be used.