 Cost-effective User Centred Design
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Recommended
methods: 10. Feedback from use
Methods
–
Basic
–
Recommended
0.
Maturity assessment
1.
Stakeholder meeting
2.
Context of use
3.
Task scenarios
4.
Test existing system
5.
Usability requirements
6.
Paper prototyping
7.
Style guides
8.
Evaluate prototype
9.
Usability testing
10.
Collect feedback
Specialised
methods
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Satisfaction questionnaires
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Web site design
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Instructional systems design
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List of methods
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Integration with development
Techniques for collecting user
feedback include use of the  SUMI
questionnaire to survey user satisfaction, analysis of help desk calls,
and observing users. |