TRUMP logo  Cost-effective User Centred Design

 

Home

 

 Recommended methods: 10. Feedback from use

 

Methods
Basic
Recommended
   0. Maturity assessment
   1. Stakeholder meeting
   2. Context of use
   3. Task scenarios
   4. Test existing system
   5. Usability requirements
   6. Paper prototyping
   7. Style guides
   8. Evaluate prototype
   9. Usability testing
 10. Collect feedback
      Specialised methods

– Satisfaction questionnaires
– Web site design
– Instructional systems design
– List of methods
– Integration with development

Case studies

Resources

About TRUMP

Feedback

 

Techniques for collecting user feedback include use of the offsiteSUMI questionnaire to survey user satisfaction, analysis of help desk calls, and observing users.

 

Copyright © 2001 Serco Ltd. Reproduction permitted provided the source is acknowledged.