TRUMP logo  Cost-effective User Centred Design

 

Home

 

 Basic methods for User Centred Design

 

Methods

– Basic
   1. Stakeholder meeting
   2. Paper prototyping
   3. Usability testing

– Recommended
– Satisfaction questionnaires
– Web site design
– Instructional systems design
– List of methods
– Integration with development

Case studies

Resources

About TRUMP

Feedback

You can get the main benefits of user centred design by using three simple techniques:

  1. Arrange a one day meeting of the main stakeholders (including the project manager and a user representative) to develop a clear shared vision for the purpose of the product, how it will be used and the usability goals.
  2. Evaluate early design concepts from a user perspective (preferably using paper and post-it-notes), before starting detailed design or coding.
  3. Test the usability of prototypes with real users.
diagram illustrating the methods testing prototyping stakeholder meeting

When to use the techniques

The stakeholder meeting should take place as early as possible. Prototyping is valuable during requirements and design. Usability testing can take place once there is a functional prototype. It is also important to collect feedback from users after release to inform any redesign. 

These techniques have been selected as the easiest and most cost-effective means of implementing the offsiteprinciples of user centred design. The techniques should if possible be used in conjunction with the other recommended methods.

Applying the techniques

Get someone who has used the techniques before to show you how to apply them the first time. (If you don't know anyone suitable you could contact one of the offsiteEuropean Usability Support Centres.) Most of the techniques are applied common sense and easy to learn.

Last updated 11-Jul-00

 

 

Copyright © 2001 Serco Ltd. Reproduction permitted provided the source is acknowledged.