I welcome all comments and suggestions about this web site and its contents.

Nigel Bevan
Serco Usability Services
22 Hand Court
London, WC1V 6JF, UK
nigel@post.serco.com

For more information about the Usability Maturity Model, please contact:

Jonathan Earthy
Lloyds Register of Shipping
71 Fenchurch Street
London, EC3M 4BS, UK
jonathan.earthy@lr.org