The usability maturity of each organisation was assessed to identify
which user-centred methods were needed. The methods were applied
in trial projects over a 12 month period. In both cases the results
were judged to be highly beneficial and cost effective, and the
selected methods are now being formally incorporated into the organizations'
Inland Revenue provides data processing to support 60,000 staff in
more than 600 local offices, and for tax and tax credit projects uses
a well-defined rapid application design (RAD) methodology in conjunction
with one of its main IT suppliers EDS.
IAI LAHAV division has a group of about 100 people developing aircraft
avionics and uses a well-established development methodology, but
their process for specifying operational requirements is not supported
by any specific methods and techniques.