Basics of usability

• Overview of usability and the user centred design process
• How to promote usability in an organisation
• Design principles to support user centred design
• Top ten mistakes in web design
• What is usability: how is usability defined?
• International standards for usability
• Assessing usability capability: how can an organisation improve?
• Planning user-centred design: enforcing UCD during development
• Usability in procurement: incorporating usability requirements in the procurement process